Warranty – Guarantee

We try our best to ensure that our customers are delighted with every purchase. Therefore each piece of jewelry comes with a 30-day guarantee. If for any reason you are unhappy with your purchase, you can return it to us, in its original condition, within 30 days.

All pieces just need to be unused and returned in same condition as received from us.
We will also guarantee each piece against defects for a further 11 months, giving you a full 12 months peace of mind.

We reserve all right to refuse returns and refund if things do show traces of any misuse. Please look up our maintenance information.

Returns

All Other Items

If for any reason you are unhappy with your purchase, you can return it to us, in its original condition, within 30 days for a full refund, replacement or exchange.

Defective Items

If you receive an item that is defective, damaged or has been sent to you in error, we would appreciate it if you would inform us as soon as possible so that we can begin to sort out the problem immediately. To report a problem, please e-mail info@nibrana.com

Refund of Shipping Charges

If you are returning an item because of an error on our part or because it is defective or damaged on receipt, we will be happy to refund the shipping charges. Otherwise you will be responsible for those charges.

To Return an Item

Please enclose a note giving the reason for return, wrap the item securely and send the package to the address below. In the case of a defective product, it would be helpful if you would provide a full description of the fault. Send to e-mail info@nibrana.com

For your protection we recommend that you obtain proof of posting or use a recorded or special delivery service.

This returns policy does not affect your statutory rights.